Get in touch with the EveOnSteve team. We're here to help with orders, product questions, and support. Quick replies.
Eve on Steve is proudly created and operated by the team behind Kouwi.com, an established Australian online marketplace.
We believe in transparency, accountability, and real customer support. If you have questions about an order, sizing, shipping, returns, or anything else we’re here to help.
Business Information
Operating Entity: Kouwi
ABN: 71 509 707 910
Brand: Eve on Steve
Location: Melbourne, Victoria, Australia
Postal Address:
PO Box 6028
West Footscray VIC 3012
Australia
Customer Support Email: info@kouwi.com
Support Hours
Monday – Friday
9:00am – 5:00pm (AEST)
We aim to respond to all enquiries within 1–2 business days.
Order Enquiries
If you're contacting us about an order, please include:
- Your order number
- The name used at checkout
- A brief description of your enquiry
This allows us to assist you as quickly as possible.
Consumer Rights & Returns
Eve on Steve operates in accordance with Australian Consumer Law (ACL).
If a product is faulty, damaged, or not as described, please contact us and we will work to resolve the issue promptly.
For change-of-mind returns, please refer to our Returns Policy for full details.
Who We Are
Eve on Steve is an independent apparel label created by the founders of Kouwi.com. We’re an Australian operated business focused on expressive, confident clothing designed with individuality in mind.
We are a registered Australian business, and we stand behind every order placed through our store.